Terms of Service

TERMS AND CONDITIONS

INTRODUCTION

shop.isonicinternational.com (the "Website") is operated by or on behalf of iSONIC (M) SDN BHD of Lot 13682, Jalan Perusahaan 4, Kamunting Industry Estate, 34600 Kamunting, Perak (“iSONIC”). If you place an order through this Website, upon confirmation that such order is accepted a contract of sale will be executed between you and iSONIC, which will be governed by these Terms and Conditions and specifically by the Purchase Terms mentioned below. (hereinafter together referred to as "iSONIC/ we/us").

PURCHASE TERMS

Please read these Purchase Terms carefully before ordering Products online from the Website.

When do this purchase terms apply?

These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by us. In other words, you agree to these Purchase Terms, when you:

order anything from the Website,
order anything at any web page directly connected to the Website or
when you accept an offer from us. It is only possible to deviate from these Purchase Terms if agreed in writing by us.

Products

We have different types of products as may be displayed on the Website from time to time. (“Products”).

Please note that in the case of limited edition or limited production Products extra restrictions such as limiting the number of such Products per customer may apply. These extra restrictions will be made known to you via the Website.

All Products shown on the Website are subject to availability. This means that, although we strive to ensure our Website reflects the availability of stock, a Product shown on the Website may no longer be available for purchase.

Minor differences in color and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. iSONIC is not liable for these variations and deviations. No rights can be derived from typing errors, product descriptions or manifest errors on the Website.

Requirements to conclude a contract with iSONIC

You have to be 18 years of age or older to buy Products via the Website.
You can only order on the Website if you are a consumer, not a reseller.
You guarantee that the information you provide to us in the request or order is accurate and complete.

How is a contract concluded with you?

01. General Aspects of Contract Formation

The following applies to all types of products. All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.

All orders submitted by you are subject to acceptance by us. We are entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If we do not confirm acceptance of your order within ten working days, it is deemed to have been refused.

We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

If Product(s) are shown on the Website but are not or no longer available;
If we are unable to obtain authorization of your payment;
If shipping restrictions apply to a Product;
If Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described.
In the event that we do not accept (part of) your order we shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation, we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.

We reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for the reasons stipulated in this section 2.4.1. under headings a through d above. Following the cancellation, we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.

iSONIC has and fully reserves the right to refuse to accept any order that it knows or reasonably suspects was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.

02. Special Aspects of Contract Formation for Products

After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase and details of any delivery services. Acceptance of your order and the formation of a contract of sale of the Products between you and us will not take place unless and until either:

you receive a confirmation from us that the Products have been shipped to you from our warehouse; or
you receive a confirmation from the carrier that the Products are ready for you to pick up if you have chosen to pick up the Product(s) at a carrier office or the carrier has stored the Products at the pickup location.

Retention of Title

All Products will remain the property of iSONIC until you have paid all amounts owed to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has passed to you.

Maintenance of Products

We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

Order Cancellation

Please kindly contact our customer service for more details.

Prices

Prices are quoted in Malaysia Ringgit (MYR). iSONIC reserves the right to make price changes prior to an order placed by you.

We reserve the right to change, limit or terminate any special offers or discounts at any time.

We may charge delivery costs. The delivery costs vary for each Product and type of delivery.

For further details, please see section 2.12 or go to the Delivery section of the Website. Any delivery costs will be charged separately, itemised and added to the total amount of the order.

Methods of Payment

Payments can be made via internet banking or with valid credit or debit card issued by the bank is listed. Priced and shipping rates are subject to change without prior notice however changes will not affect to the order which have accepted.

Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

Delivery

We will deliver to the address indicated by you within Malaysia. We can only deliver to a home or office address If a delivery attempt is unsuccessful, you agree that the carrier we have engaged for the delivery may also deliver the Products to a neighbouring/nearby address or pick-up point, after which iSONIC is deemed to have met its obligation to deliver the Products. The carrier will notify you of the delivery to the neighbouring/nearby address or pick-up point.

Shipment of orders will take place on business days, not being a public holiday in the area in which our warehouse is located. Therefore, please, take into account any public holidays including any national and/or regional holidays in your country of residence. Deliveries will be made on business days, not being a public holiday.

We may charge delivery costs. The delivery costs vary for each Product and type of delivery.

For detailed information about delivery periods, please contact our customer service. Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and you hereby waive your rights to claim.

In the unlikely event that after entering into the contract of sale, we cannot, could not or can no longer deliver (part of) your order and are not responsible for this situation, we will be entitled to terminate the contract of sale. We will, of course, inform you as soon as reasonably practicable and reimburse any payments made.

Returns & Refund Policy

For information about Returns and Refunds, please go to Returns and Refunds section on our Website.

Exchange Policy

We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Returns and Refunds Policy as stipulated in section Returns & Refund Policy.

Damaged or Defective Products

For iSONIC, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. iSONIC has a legal obligation to make sure that our Products conform to the contract of sale.

Returned Products are inspected by the iSONIC Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any manufactured defective Products.

If the problem was caused by reasons other than materials quality or assembly process, the original Product is returned to you. We do not refund Products:

obtained from a source other than the Website;
that have been damaged by abuse or negligence (e.g. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.); and/or
that have been damaged by misuse or activities other than the intended purpose (e.g. use of air fryer to boil water, etc.).
Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic handling patterns of the user. Our Products damaged by normal use and handle or that have exceeded the reasonable lifespan of the Product are not replaced.

Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Contact us here.

USE OF THE WEBSITE

Please read these Terms and Conditions for website use (“Use of the Website Terms and Conditions”) carefully before using the Website and any iSONIC content on social media websites, including without limit Facebook and Twitter (together: the “Website”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.

MISCELLANEOUS

How can you contact us?

If you have any questions or comments about the Website or the iSONIC Terms and Conditions or in the unlikely event that you wish to make a complaint, please don't hesitate to contact our Customer Service by clicking here.

Amendments to the iSONIC Terms & Conditions

We reserve the right to make changes to these Terms and Conditions at any time at our sole discretion and without reference to you wherein you consent to the current Terms and Conditions applicable to you accordingly.

The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the adidas Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).

Please check the iSONIC Terms and Conditions periodically for changes.